Customer Support
For digital product access, billing, subscriptions, cancellations, and refunds.
support@zngroupglobal.com Contact SupportSupport throughout your digital experience
Find guidance for common access, account, billing, subscription, cancellation, and refund-related questions.
Contact Our Support Channels
Reach us the way that suits you best
Our official support channels are available for questions related to product access, account assistance, billing, subscriptions, cancellations, refunds, and general purchase information.
General Inquiries
For general company information and other questions about ZN Group.
contact@zngroupglobal.com Send an EmailAccessing a Digital Product
Online access is provided immediately after payment confirmation through the applicable platform, with instructions sent to the email address used during checkout. If you have not located your access message, please try the following:
- Check your inbox
- Check your spam or junk folder
- Search for messages related to the specific product you purchased
- Confirm that you are checking the same email address used at checkout
- Contact us if you still cannot find your access message
Login and Account Assistance
To log in, use the email address connected to your purchase and follow the access instructions provided for the specific platform. Each digital product may have its own sign-in process, described in its access instructions.
Billing Questions
Billing frequency, price, renewal conditions, and other product information are presented clearly during the purchase process, before payment is completed. Charges appear on your statement under a descriptor containing "ZN GROUP", for example "ZNGROUP*..." or "ZN-GROUP-PROTOCOL" (the exact wording may vary by bank). If you have a question about a specific charge or do not recognize it, please contact us first, before contacting your bank, using the email address used at checkout: our team responds within 48 business hours and will work to find the best solution.
Subscription Management
If you need assistance managing a subscription, contact us using our official channels. Please include the email address used during checkout so we can locate your subscription.
Cancellation Requests
Subscription cancellations are handled according to our Cancellation Policy, which explains how requests are processed and when they take effect.
Refund Requests
Refund requests are handled according to our Refund Policy, which explains the information required and how requests are reviewed.
General Account Assistance
For any other question related to your digital product, account, or purchase, contact us by email using the details above.
Frequently Asked Questions
A few more common questions
After your payment is confirmed, you will receive access instructions by email. These instructions explain how to log in and start using your digital product.
Please check your spam or promotions folder first. If you still cannot find your access email, contact us for assistance.
You can manage or cancel a subscription by following the instructions described in our Cancellation Policy or by contacting us.
Refund requests are handled according to our Refund Policy. You can contact us to start a refund request for an eligible product.
You can contact ZN Group by email at support@zngroupglobal.com. When contacting us about a purchase, please provide the email address entered during checkout.
ZN Group LLC is a limited liability company organized in Wyoming, United States, with its principal office in Doral, Florida, and serves customers in international markets.